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How winsph Handles Your Personal Information

This Privacy Policy covers every piece of information you share with winsph when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team.

Data collected on account creationGCash, Maya, InstaPay transaction recordsYour right to access or delete your dataCookie and device tracking disclosureHow to reach us about privacy concerns
winsph How winsph Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a correction or need to understand how your GCash or Maya transaction records are stored, our support team handles privacy requests directly. You can reach us through live chat, email or our in-app help centre — choose whichever path is fastest for you.

Live Chat Open the chat widget from any page on winsph. Privacy questions about your account data or payment records are handled by a dedicated support agent.
Email Support Send your privacy request to our support email address found in your account settings. We respond to data access and deletion requests as quickly as our process allows.
In-App Help Centre Log in on mobile or desktop, go to your account menu and select Help. The Help Centre has a direct privacy request form so your query is routed correctly from the start.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply SSL encryption to every connection between your device and our platform, so the data moving through a GCash deposit or a live-chat message is not exposed in transit. Account access requires mobile OTP verification by default, adding a layer of protection beyond your password. Cookies on winsph track session state and login continuity — they are not used to build advertising profiles. You can adjust cookie preferences from your browser at any time without losing access to the platform.

Encryption in Transit

SSL encryption covers every session, including deposits via GCash, Maya or InstaPay. Data sent between your device and our servers is protected end to end without exception.

Mobile OTP Verification

Each login from a new device triggers an OTP to your registered mobile number. This stops unauthorised access even if your password is compromised, keeping your account wallet secure.

Cookie Policy

We use session cookies to maintain your login state and remember your account preferences across visits. No cookie data is sold or passed to advertising networks outside our own platform.

Data Retention and Deletion

Account data is retained while your account is active and for the legally required period after closure. You may request deletion of non-obligatory data through the Help Centre privacy form.

Common Questions About Your Privacy on winsph

These are the questions we hear most often from our account holders in the Philippines. If you do not see your question here, reach us through live chat or the Help Centre privacy form and we will respond directly.

We collect your name, mobile number, email address and the payment identifier you use — such as your GCash-linked number or Maya wallet ID — to verify your identity and process transactions.

Transaction data is shared only with the payment processor handling that specific transfer. It is not sold to third parties or used for advertising purposes outside our own platform operations.

Log in to your account, go to the Help Centre from the account menu, and submit a data access request through the privacy form. We will respond with the relevant records as promptly as our process allows.

Yes. You can request deletion of non-obligatory data at any time. Some records must be retained under applicable legal requirements, but we will confirm exactly what can be removed when you submit your request.

We use session and login-continuity cookies only. You can adjust or block cookies through your browser settings at any time. Doing so will not lock you out of the platform, though some session features may behave differently.

Every login from a new device triggers an OTP to your registered mobile number. Combined with SSL encryption on all connections, this keeps your account wallet and personal data secure against common access threats.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.